ECaTS, or Emergency Call Tracking System, was developed to make your work easier by generating concise, descriptive reports for your 9-1-1 call data. Our suite of services works with all CPE providers and adapts to suit the tech you already work with. Let's customize a package to suit your individual and enterprise needs. Let's save more lives together.
20+ core reports to help you make the most of your data, including calls per hour, PSAP answer time, circuit utilization, and call transfer count.
A selection of reports that gives leadership a big-picture view of PSAP performance, such as trunk group utilization and answer time exception.
Build your own reports and generate large data sets in Excel and other formats. ECaTS staff helps you build templates, run reports, and conduct analysis. Just ask!
Access and view all your raw call data at any time, for any reason. ECaTS stores your data indefinitely and purges it upon customer request.
Set up automatic, recurring delivery of any (or all) of your reports so that they're in your email inbox and ready when you are.
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Unlimited personal phone support, webinars, and data requests—and we'll even develop custom reports for your specific needs.
Easily monitor call taker performance and system health on a per–PSAP or regional basis—updated every minute.
Identify emerging incidents or outages on a map of your coverage area in time to react and respond effectively.
See near-live PSAP statistics at both an individual and high-level view to aid in strategic and budget planning.
Sessions Per Hour
Messages per Hour by Carrier
Messages by Initial Operator
Average Speed of Answer
Messages per Session Profile
Average Speed of Response
Average Session Duration
SMS Top Busiest Hours
The WRA module contains a suite of reports that analyze your wireless routing for each cell sector based on data from the local call handling platform. Routing can be a tricky business because it involves the cooperation of multiple entities—and there can be serious consequences when it’s done improperly.
With this module, you get insight into how calls are delivered to your PSAP, if calls that should be directed to you are not routing correctly, or if you’re picking up calls that shouldn’t come to you. That allows you to make recommendations for improved service to local cell carriers, which directly influences your ability to forecast your PSAPs’ needs and ensure you’re delivering the best emergency response possible to your community.
The reports included in the WRA module are:
Wireless Call Sector
Wireless Transfer Summary
New Tower Report
ESN Tracking Report
Field Testing Report
We do the math so you don’t have to. Your predictive reports and personalized recommendations are generated using the Erlang-C formula and your historic call handling data.
Get forecasts based on real life. Your needs change in certain circumstances (such as holidays, special events, or changing seasons). We account for these outliers so that your predictions are as accurate as possible.
Configurable reports help you create your business goals. Toggle factors like call duration, answer time goal, and service level goal to develop ambitious but attainable short- and long-term objectives for your PSAPs.
Stay in budget without compromising service. No one wants to waste money on unneeded agents, but there are high risks to understaffing. Use this service to find the perfect balance.
Agent Statistics Module
Agent Detail Report
Position Detail Report
Agent Summary Report
Call Type by Call Taker
Time from Seizure to Transfer
Time from Answer to Transfer
Time from Transfer (Source PSAP) to Answer (Destination PSAP)
The ECaTS i3 Logging Service offers an i3-ready interface that aggregates the logs within an ESInet and the logs available at a PSAP to provide data on calls before they get to the PSAP, thereby supporting true end-to-end transaction logging and retrieval. Basically, all significant steps in processing a call are logged by ESInet functional elements and call handling systems and submitted to the logging service. Each log contains a transaction ID to support log aggregation for end-to-end reporting.
We know it can be tricky to know if you can trust a logging service. ECaTS is a vendor-neutral solution for data gathering, logging and reporting; when you choose our service, we guarantee unbiased representation of your data from the functional elements on the ESInet. And don’t worry, we’ve got you covered: Available as a standalone service or a complementary add-on to ECaTS Core, our i3 Logging Service conforms to NENA-STA-010.2-2016 Detailed Functional and Interface Specification for the NENA i3 Solution.