At ECaTS, we understand that people drive technology, not the other way around. Without great people, there is no great service. Our colleagues span five states and include six veterans, over 100 cumulative years of public safety industry experience, the cross-company ping pong tournament champion, and the best beards in the building.
ECaTS staff hand-develops, monitors, and analyzes every new release and feature of our online system. That means we have a subject-matter expert on premises for any question our customers have. Moreover, ECaTS is our only job. With 100% specialization and focus on emergency call tracking and reporting, our people are committed to the cause. The way we see it, your mission is our mission. Everyone at ECaTS is as passionate about public safety as you and your colleagues are. That’s how we know we’ll make a great team.
Chris Duxler, President of ECaTS, has 20 years of experience in solution architecture and business management. A hobby programmer since the age of eight, he deliberately tried to avoid following a career in IT by pursuing a degree in Plant Biology. Within the major, he emphasized genetic engineering out of a desire to “program life” as he had programmed computers. In 1997, however, while still in college, Chris cofounded his first dotcom, Mailstart—a browser-based email inbox—which took off like wildfire. He went on to start several more successful tech ventures (including Reel Revival and Client File Manager) that demonstrated his innate ability to foresee tech trends, solve existing problems in a method before its time, and set up business processes, all while consulting in technical roles with organizations ranging from the produce industry to the CA Department of Mental Health.
In 2008, Chris joined Direct Technology, the parent company of ECaTS. Originally hired as a Senior Developer, he quickly made strides toward further leadership roles and finessed his sales, customer service, and business development skills. As a result, Chris became the Operations Director of ECaTS in 2011, where he immediately restructured the business from the ground up. Through grassroots customer service campaigns, working side-by-side on hardware and software with the team, and leveraging the value of young millennial workers who shared Chris’s desire to constantly innovate and contribute to a service industry, ECaTS became profitable in less than a year. Since 2012, the company has continued to see dramatic growth rates due to a sharp focus on customer service and delivering services that have real-life value to people in a mission-critical industry like public safety. As a result of his success, Chris became the President of ECaTS in January 2017.
Chris’s technical specialties include solution architecture, IT management, project management, business analysis, sales engineering, and business administration (the latter thanks to his entrepreneurial background). Outside of work, he enjoys scuba diving, flying RC craft, skiing and snowboarding, gaming, and spending time with his wife and two children, ages 12 and 10.
Jordan Elliston, MBA, acts as the Operations Director for ECaTS. Originally hired by Direct Technology CEO Rick Nelson as an executive assistant, her business acumen and talent for public relations was quickly noticed by the founder of ECaTS. Soon thereafter, in 2012, Jordan moved into an ECaTS customer support position. She quickly became invested in the 9-1-1 industry and thrived on the intensity and devotion that ECaTS customers dedicate to public safety. As she learned more about what their clients needed and cared about, Jordan began to build up the support department, developing policies and structure for customer care and hiring more people. In short order, she took over both the Customer Care Services and Data Analyst departments, successfully grooming both into a world-class service organization.
In December of 2015, in recognition of her passion for ECaTS as a mission-critical, truly impactful product, and as a result of her success in making customer care the number-one focus in ECaTS and implementing her service model in other Direct Technology divisions, Jordan became the youngest Partner ever elected in the company. In January of 2017, she transitioned into the Operations Director role and continues to conquer new challenges, with an emphasis on keeping up with business growth while maintaining top-notch care for both her employees and ECaTS’s customers.
Ultimately, Jordan specializes in people. From training people to lead others, to personally connecting with clients in a meaningful way, to bridging the gap between the development world and the sales side, she is an expert at delving into issues and developing creative solutions that truly put the Service into SaaS. Outside the office, Jordan is an ardent advocate and volunteer for Be the Match and BloodSource. In her free time, she enjoys playing the guitar, reading the latest Stephen King novel, traveling, dancing ballet, and hanging out with her enormous cat Bubba.
Tiffany Chambers, a Sacramento-area native, has been the National Sales Director for ECaTS since 2012. A lifelong believer in the value of diligence and teamwork, Tiffany attended Clark Atlanta University on a full softball scholarship, interned for four summers in Kraft’s marketing division, and graduated Cum Laude with a Bachelor’s in Business Administration. During her time as a college student athlete, Tiffany received the Athlete of the Year, Golden Glove, and MVP awards. She was also elected as a Student Ambassador and flown to Brazil for the opening of the country’s first Historically Black University.
After graduation, Tiffany began her career at Cogent Communication and ADP Payroll Services in Atlanta, GA. In 2008, she joined Direct Technology, the parent company of ECaTS, as Client Communications Manager. It wasn’t long before she grew into a sales role for the Solutions and Staffing Divisions. A natural competitor and team player all her life through sports, she gravitated to the fast pace and competitive nature that comes with sales.
Tiffany was asked to join ECaTS in September 2009 and develop a framework and focus for the expansion of ECaTS nationwide. She took on the challenge with full force. Determined to exceed the expectations set before her, Tiffany closed her first statewide deployment, and her first million-dollar close, in 2010. By 2012, she had closed her second statewide deployment, North Carolina, making it her first multi-million dollar close. These accomplishments earned her prestigious accolades from Direct Technology, including the Most Valuable Player Award, in recognition of the value she brings to not only ECaTS, but Direct Technology, too. Shortly thereafter, Tiffany took on the role of ECaTS National Sales Director.
Thanks to her focus, passion and boundless ambition, Tiffany has been a driving force in not only expanding the ECaTS footprint across the nation, but also the overall development of ECaTS as a recognized product in the Public Safety Industry. Since Tiffany joined the team, the ECaTS footprint has expanded from two states to over 30 nationwide, and from 502 PSAPs to nearly 2000. She continues to close multi-million dollar contracts and build national channel partnerships across the industry. In 2014, Tiffany was nominated and confirmed Partner at Direct Technology. Looking forward, she plans to ensure that her team continues to make ECaTS the recognized standard in Public Safety tracking and reporting.
ECaTS, or Emergency Call Tracking System, is the first ever MIS reporting service developed specifically for the public safety sector—and the first to offer online access to your data. We’re internet users too, and we understand how much better it is to work in a simple, streamlined way. After all, we’re out to solve problems, not create new complications or processes for you to adapt to. In fact, we originally developed ECaTS to solve a critical business need for the 9-1-1 Program Office in the State of California. Back in 1997, the Program Office needed a product that could provide universal 9-1-1 call statistics analysis across the entire state, regardless of the type of Customer Premise Equipment (CPE) installed at each PSAP.
Well, we’ve never backed down from a challenge. Our team developed and deployed the first version of ECaTS in late 1997, and it was an overwhelming success. Since then, we’ve continued to refine EcaTS and create new services to respond to modern-day public safety enterprise needs. EcaTS has been successfully deployed in 30+ states and recently expanded to Canada.
We attribute the success of ECaTS not only to our ability to respond to impending needs in the industry—Text-to-9-1-1 reporting, for example, and the ability to access data wirelessly from anywhere—but also to our commitment to superb service. For our customers, ECaTS isn’t a product, but a service: something interactive and evolving, designed to make your job easier, with passionate people available to help you make the most of your data. That focus has driven us for 20 years, and we can’t wait to show you what’s next.
Think we sound pretty cool? Join the ECaTS family! A career here includes games, fancy coffee, free beer, and Friday doughnuts and bagels to look forward to—not to mention a rewarding job and a fantastic team.